Booking and Cancellation Terms

• Shared sauna sessions are booked and paid for in the session calendar on the website. The booking is confirmed as soon as the payment has been completed.
• Private sauna experiences are booked with the form on the experience's page. A submitted form is a booking request. Once we have confirmed the booking, you pay for it, and the booking is binding when the payment has been completed.
• Kaiho Night can be booked together with a sauna experience.

Once the payment has been completed, you will receive a booking confirmation by email with the booking details and a link to these terms.

The person making the booking must be at least 18 years old.

Prices include VAT. Bookings are paid in full when booking.

• Shared sauna sessions are paid online with Vipps MobilePay when you book the session.
• Private sauna experiences are paid online with Vipps MobilePay once we have confirmed the booking.
• Companies can be invoiced on request.

Children pay €1 per year of age in shared sauna sessions.

Your booking matters to us. We prepare every private sauna experience just for you and your group, so we hope you let us know about any changes as early as possible.

• If you cancel more than 7 days before the booked time, we refund the full payment.
• If you cancel less than 7 days but at least 48 hours before the booked time, we refund 50% of the payment.
• If you cancel less than 48 hours before the booked time, or do not show up, the payment is not refunded.

You can move a private sauna experience to another time once. We consider other exceptional situations case by case.

• You can cancel free of charge up to 24 hours before the session starts. We refund the full payment.
• If you cancel less than 24 hours before the session starts, or do not show up, the payment is not refunded. At our discretion, we may move the booking to another session.

Cancel or change your booking in writing by email (info@kaihosauna.fi) or by message. A cancellation takes effect when we have received it. We refund the payment to the payment method you used.

The 14-day right of withdrawal under the Finnish Consumer Protection Act does not apply to sauna sessions or sauna experiences, as they are leisure and accommodation services provided at a specific time (Consumer Protection Act, chapter 6, section 16).

If we have to cancel your booking, for example because of a storm, unsafe ice conditions or a technical fault, we refund the full payment or move the booking to a new time of your choice.

We are not liable for delays or cancellations caused by circumstances beyond our control that we could not have foreseen (force majeure), such as natural phenomena, a widespread power cut or an order from the authorities. Even then, we refund the payment for the cancelled booking.

When a booking is cancelled because of the weather, safety reasons or force majeure, we do not compensate travel, accommodation or other indirect costs.

Please arrive on time. If you are late, the sauna session or sauna experience still ends at the booked time, and late arrival is not compensated.

Arrival time is agreed separately. Check-out is by noon.

Normal cleaning is included in the price. For extra cleaning caused by exceptional mess, we charge the actual costs.

Cancelling and moving Kaiho Night follow the terms for private sauna experiences.

• You use the sauna and swim at your own risk. Do not swim alone, and take your own condition and the weather into account. In winter, the steps, the slope and the pier may be slippery.
• No sauna bathing or swimming under the influence of alcohol or drugs. We may refuse participation to anyone who is intoxicated or otherwise endangers safety, and the payment will not be refunded.
• Children use the sauna and swim only in the company and under the supervision of an adult.
• Avoid the sauna if you have a fever or an acute illness. If you have a heart or circulatory condition or another health condition affecting sauna bathing, check with your doctor that the sauna is suitable for you.
• You are responsible for damage that you or your group cause to the premises or equipment intentionally or through negligence. We charge the actual costs of any damage.

• Fires may only be lit in the sauna stove, the fireplace and the fire pit of the kota.
• Pets must be agreed with us in advance.
• We are not responsible for items left on the premises. We keep lost property for one month.

You may photograph your own group and the premises for your own use. During shared sauna sessions, do not photograph other guests without their permission.

Commercial photography, for example advertising or collaboration shoots, must be agreed with us in advance.

KAIHO photographs the premises and the atmosphere, for example for social media. We photograph guests and publish photos of them only with their permission. Permission can be withdrawn at any time.

The lakeside sauna is at the bottom of the garden, reached by steps or a slope, and access may be difficult. The season affects whether you can drive down the slope. The premises are cramped, and moving around in a wheelchair, especially indoors, is not possible. Unfortunately, KAIHO is therefore not suitable for people with reduced mobility.

If something was wrong with the service, please tell us as soon as possible, preferably while you are still with us. Please send complaints by email to info@kaihosauna.fi. We will reply within 14 days.

If we cannot reach an agreement, you can get free advice from the Finnish Consumer Advisory Services (www.kuluttajaneuvonta.fi) and take the matter to the Consumer Disputes Board (www.kuluttajariita.fi).

We may update these terms. Your booking is governed by the terms that were in force when you made the booking.

These terms are governed by Finnish law. We aim to resolve any disagreements primarily through discussion. As a consumer, you can take the matter to the Consumer Disputes Board or bring an action in the district court of your place of residence.